Frequently Asked Questions

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our courier's website to monitor the status and location of your package in real time.

If your tracking indicates delivery but your order hasn't arrived, please first check with neighbours, your building's reception, or any safe drop-off locations around your property. Sometimes packages are left in secure areas or with nearby residents. If you still can't locate your package after 24 hours, please contact us immediately with your order number and we'll investigate with our courier partner.

Standard delivery times are 3-7 business days for metro areas and 5-10 business days for regional and remote locations. Express shipping options are available at checkout for faster delivery to major cities. Please note that delivery times may be extended during peak periods, public holidays, or due to unforeseen circumstances beyond our control.

Once your order has been dispatched, we're unable to redirect it to a different address through our system. However, you may be able to contact our courier directly using your tracking number to arrange delivery to a nearby parcel locker or post office for collection. We recommend double-checking your delivery address before completing your order to avoid any complications.